"Thankful" is highly praised for its efficient customer support automation, which users say improves response times and enhances customer satisfaction. However, some complaints arise over the tool's occasional misinterpretation of complex customer queries. Pricing is generally viewed as competitive, aligning well with the features offered, although some users express a desire for more tier flexibility. Overall, "Thankful" maintains a solid reputation as a reliable customer service automation tool, with many endorsing its positive impact on support workflows.
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Sentiment
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"Thankful" is highly praised for its efficient customer support automation, which users say improves response times and enhances customer satisfaction. However, some complaints arise over the tool's occasional misinterpretation of complex customer queries. Pricing is generally viewed as competitive, aligning well with the features offered, although some users express a desire for more tier flexibility. Overall, "Thankful" maintains a solid reputation as a reliable customer service automation tool, with many endorsing its positive impact on support workflows.
Features
Use Cases
Employees
14
Funding Stage
Series A
Total Funding
$15.0M
Using Claude everyday
Hi. Thanks for having me. I use spot a lot I use a lot of projects, and I want to learn more about it and how to get the most out of it. Any tips for expertise on the best way to make projects? What I currently do is tell Claude what I want to use the project for give it instructions, let it write the instructions, then review, edit repeat. submitted by /u/zackzuse [link] [comments]
View originalI guess I am part of this community for atleast a year...
Being a computer engg student claude helped me alot in learning throughout the months, and seeing their recent report of profitable year, I think the product is in a stable state now. It was not cheap but an investment for a better future self, good luck to me! submitted by /u/Arceus918 [link] [comments]
View originalLocal Choice based Text adventure game with no limits.
Hey guys! So i created this software/videogame where you can create your own story, create a world choose a model and play as the character you want all locally done! It works offline, there are no monthly subscriptions as its based out of your own machine. I hope you guys try it out. The GUI interface, and the pretext of the AI is provided with it. Here is where you can get it. Thank you! submitted by /u/Wooden-Account-5117 [link] [comments]
View originalDealHub.sale - A Free Al-Powered Deal Finder
Hi everyone. I built dealhub.sale, a fully free, Al-powered deal-finding and price-comparison platform with Claude. It gives consumers an easier way to discover better prices, and it helps Instagram and local stores reach more customers through an extra free channel. Key Features • Al price comparison across multiple stores • Smart search engine with clean, fast results • Free deal posting for Instagram and local shops DealHub.sale is completely free, and it'd help a lot if you guys could try it and share any advice. Thanks so much 😁 https://dealhub.sale submitted by /u/LessPsychology9245 [link] [comments]
View originalHelp - AI agents for ecommerce - what’s actually working?
Hi everyone, I’d love to pick your brains and hear from anyone who has experience with this. We run an ecommerce business and are actively looking at automating repetitive tasks so we can get faster results, improve efficiency, and make sure key tasks are completed more consistently. We’re looking at building out a few different AI agents / automations, including: Customer Service Agent Connected to Outlook, reviewing incoming customer emails once a day and drafting replies for review. This one is already mostly done. Creative Director / Marketing Agent This would ideally: Review ad account performance Analyse creative performance and key metrics Identify what is working and what is not Review customer comments on ads, Instagram, etc. for wording, objections, pain points and customer language Review Meta Ads Library for competitor ad concepts Review Instagram and TikTok for high-performing niche content and trends Use all of the above to create new content ideas and final content scripts Social Media Assistant This would help with: Reviewing drafted posts and reels Confirming the best posting times based on stats Creating captions based on the content Keeping the content aligned with our brand voice and customer avatar Conversion Optimisation / CRO Expert This would assist with: Product page reviews Landing page recommendations CRO advice based on customer avatars, objections, analytics and learnings Creating landing page concepts for different customer segments We’re also interested in any dashboards that are genuinely helpful for small ecommerce businesses. We’ve already built a stock intelligence dashboard that pulls live stock data from Shopify using Supabase and a Cloudflare Worker. It shows current stock levels, production dates for new stock, and other key inventory insights. It has been super handy. The big thing for us is making sure any agents or automations we build follow strict guidelines, understand our SOPs, customer avatars, brand voice and business operations, and don’t hallucinate or produce generic outputs. Ideally, we want a system that has a proper “brain” and understands the business properly. Has anyone automated anything similar? I’d love to hear: What setup are you using? Which AI/tool stack has worked best for you? How did you structure the agents or workflows? How do you keep the AI aligned with your SOPs, brand voice and business rules? What would you avoid if you had to build it again? Any guidance, lessons or recommendations would be hugely appreciated. Thank you! submitted by /u/Majestic-Message5084 [link] [comments]
View originalIs Claude Pro enough for my usage? Or is it going to be very limited?
I use Chatgpt for learning new things, new skills, track exercises or ask some random questions/interests (thanks ADHD), helps me to stay centered to myself because I tend to overthink as well, talk about books music and bounce some ideas in a chatting style. It's a great learning companion! I have tested the free version of Claude, asking it to read certain text and I am pretty surprised at how it approaches the topic, notice things that no matter how many ChatGPT does, never seem to see. And Claude even asks me some questions back that help me expand some perspective. Like "oh, i didn't see it from that perspective.." Ideally i could use ChatGPT to do that too... I do use ChatGPT for work here and there when I need to (no a programmer), so I'm wondering based on my chatting usage, would Claude Pro enough for my usage? What is your experience like? submitted by /u/LivinCuriously [link] [comments]
View originalYou know you're vibing when you type a thank you update to Claude into the ssh window and you get back: command not found
I know how to code, I swear submitted by /u/Substantial__Unit [link] [comments]
View originalI'm a software engineer with a decade of experience. I vibe code all of my side projects from my phone using Claude Code and don't read any of the code. It's so fun. Here are the rules I follow:
Start in plan mode. Read the plan. I'm going to say that again: READ THE PLAN. Understand the plan as much as possible. If part of the plan is unclear or doesn't make sense, ask. In Claude Code I use \`4. Tell Claude what to change\` allll the time to ask "What is about? What does that mean?". Even if you aren't a software engineer, the more you understand about what it's doing, the better decisions you can make. Even if you don't ever look at the code, try and understand everything as much as possible from a high level. Go back and forth with the agent as much as possible. The phase in plan mode is absolutely the most important. Good and bad decisions cascade and multiply. If the plan is too much for you to comprehend and fit in your head easily, it is too big. Ask your agent to break the plan into smaller, more easily digestible chunks and follow these steps on them one at a time. Create a skill or memory that commits everything to git after a plan is complete. It can even be local. What is git? It's essentially a way to save your code at a state in time. This will let you be able to move forward with confidence so that you can go back in time if something breaks. NOTE: this is separate for database stuff. It only applies for the code itself. But the idea is that once you complete a plan, it saves your code's state. Say you want to go back somewhere in the past, it's super easy to do now. Ask claude or your agent to set it up, you won't regret it. TESTS. What are tests? Tests are code that you write that help validate that your code does what it's supposed to do. Example: Let's say you are writing a function that adds two numbers a and b and returns the result. You'd expect passing it 1 and 2 to return 3. But what if you pass it a negative number? What if you don't pass it a value? You can write tests that validate all of this stuff. Tests help you in two major ways: \- It helps you determine, especially while vibe coding, that the code does what it's expected to do and gives you confidence that it's done correctly. \- It helps you make sure that when you make a future change, it doesn't break existing functionality. NOTE: these are not perfect or 100% reliable, but they are a must have. Have your agent generate test cases that you can read in the plan. You don't need to read or understand the test code, but, using our example from above, it would be useful to see something like: \- Testcases: \- it checks two positive integers \- it checks passing a negative value \- it checks not passing any value If the change is complex, spin up three subagents to: \- critically review the plan \- do a security review \- do a testing audit This one is controversial, but early on you'll probably want it to touch the db (do this at your own risk). Always do a db backup, or have scheduled backups so that if it royally screws up, you can just roll back. We've all seen the posts of people having their prod db deleted on accident and then they're just screwed. At least maybe you can get some internet points if that happens? The best part: AUTO MODE BABY. You did the leg work upfront. Now let the vibes rollllllll. Give the agent access to chrome devtools mcp (or whatever you prefer) and have it also test things end to end once the code is live. ??? And just like me, you can build something that no one uses. If you want to see one of my side projects you can check out my profile. Otherwise, thanks for reading and happy Wednesday! submitted by /u/thelocalnative [link] [comments]
View originalSwitched from Copilot to Claude and it's painfully slow. How do I use it better?
Hey everyone, I recently moved over from GitHub Copilot to Claude because everyone keeps hyping up how good Opus 4.7 is for advanced software engineering. In Copilot, I used Opus 4.7 and it felt snappy, fast, and great. But using Claude directly (via the desktop app), it feels very, very slow. It takes ages on basic tasks and burns through incredibly long sessions for things that should be relatively simple. Right now, I have my settings on "Max Effort" by default because I wanted the highest capability, but it's just overthinking everything. Honestly, I don’t know what to manually choose for each prompt, and I don't want to keep micromanaging the settings. Ideally, I just want an auto-mode that automatically chooses the right effort level depending on the complexity of the task, low effort for basic things and high effort only when it's actually needed, so the sessions are more effective and fast, just like how it felt back in Copilot. A few questions for the power users here: Is there a way to enable an automatic/adaptive effort mode in the app? How do I make it scale its thinking time automatically based on what I'm asking? Does Claude Code handle this better than the Desktop app? I'm thinking of switching to the CLI tool, but does it have a true "auto" effort mode that stops it from lagging on easy tasks? Any advice on how to optimize this setup so it's at least as fast as Copilot would be heavily appreciated. Thanks! submitted by /u/Feisty_Leather5848 [link] [comments]
View originalCan the free students version make Canva slides
Hey so I’m a student and I had heard about how students can avail some github pack which contains Claude for free or sm? I don’t exactly know but I would be really grateful if somebody could guide me as to how exactly I can start using it. Also I was wondering can it make and edit pitch decks for me on canva? Thank you for the advice ! submitted by /u/regular_huh_05 [link] [comments]
View originalFile not Found
Curious if anyone has encountered this error message at claudecertifications and and any advice on how to solve the issue? Thanks. submitted by /u/elvis_Presley611 [link] [comments]
View originalUsing Claude for grant applications and project files — how do you actually make it work?
Hi everyone. I’m an artist and I use Claude a lot for putting together applications, competition files and project proposals, the kind of thing that needs a concept presentation, a list of collaborators, historical research, background context. A lot of text, a lot of structure. I’ve tried many approaches. The one that more or less works is this: I write some drafts myself, give clear instructions, and attach a document with all my historical research. I’ve used both chat-only and cowork with document-attached workflows, and honestly I don’t see a consistent difference in quality. Even when Claude has access to everything. Here’s what keeps tripping me up. I ask Claude to build the structure first, so I can work from it and develop each section myself. But the moment the structure is done, it starts writing full paragraphs — even when I stated clearly from the beginning that’s not what I wanted. And then the first intro text is often genuinely good. But everything that follows just repeats what was already said. I try to correct course, we go back and forth, I end up in a loop and the quality drops fast. I lose a lot of time this way. My questions are: how do you handle this? What protocols actually work for long, information-heavy projects? Are there resources out there — not for coding, I don’t code — but for people who work with a lot of complex text and need Claude to be useful for thinking and structuring, not just generating? I want to save time. I also want better output. Right now I’m mostly producing things I have to go back and fix anyway. Thanks for any feedback. submitted by /u/IllustratorGloomy542 [link] [comments]
View originalCould someone help me with a solid multi agent setup (Claude suggested a doorman to handle build conflict)
Hello, I am working on a fairly complex software, everything I have been doing for the past year using mostly opus has been incredibly good. But as the software grow in features, complexity and size, I find myself working on 3 or 4 sessions running at the same time on different features. The build conflict is a nightmare, I tried many times to ask Claude to come up with a system where we have low risk of build conflict, but none of it has been successful. Yesterday we built a script tool called the « doorman », it’s like a queue builder that handle all builds from all the different Claude sessions. I am on macOS, my software is in swift and I use Xcode to build it. Even with this doorman idea, I still had several build that were missing some features from other chats, and rebuilding feels like Waste of time. So I am asking the pros I here, does I need to have 1 session coding and 1 session for planning and that’s it ? Or do you have efficient multi code sessions workflows? Thank you submitted by /u/Best-Jury-1793 [link] [comments]
View originalGitHub read only authorization on private repo
Hello everyone, I have recently began to use Claude Pro on web, and I'm liking it a lot. I'm working on a project with 3 other people, all sharing a private github repo, and everyone working on their own on branch. I still don't properly know how to use it correctly. To work on the project I added the requirements and specifics to the project chat in the correct file section, the "shared" one across project chats. However i started making code and questions in a single chat, so it could remember the work previously done. However, now it uses a LOT of tokens with dumb questions, probably because of how long the chat has become. I noticed now Claude can access my github account to fully obtain the code of my branch and work on it without me having to upload lots and lots of code. The one thing I am not fully understanding is: why does it need write permission too? Can I only give it read permission? I really don't want it to edit something for me in my branch or, worse case scenario, in any other branch. How does it work? After i link it, can i control its permission? The "help" page that should explain all this does not help me at all. Anyone knows the answer to these questions? Or if there's a better workaround for my specific case? Thanks in advance, hope you understood what i need. submitted by /u/-SynthNeoN- [link] [comments]
View originalDisable connectors
Hi, we just started with Claude enterprise for a small team. Is there a way to remove "add connector" option when people try to add a file? Currently, we don't have any connectors available or turned on from the admin side but it seems that users can create their own connector to other apps like Google Drive, M 365, etc. thanks submitted by /u/newone8888 [link] [comments]
View originalKey features include: Automated response generation, Sentiment analysis for customer interactions, Multi-channel support (email, chat, social media), Customizable response templates, Real-time analytics and reporting, Integration with CRM systems, AI-driven knowledge base suggestions, 24/7 customer support automation.
Thankful is commonly used for: Handling frequently asked questions, Providing instant support for common issues, Reducing response time for customer inquiries, Enhancing customer engagement through personalized interactions, Automating ticket creation for unresolved issues, Gathering customer feedback through automated surveys.
Thankful integrates with: Salesforce, Zendesk, Shopify, Slack, HubSpot, Microsoft Teams, Intercom, Mailchimp, Facebook Messenger, WhatsApp.
Based on 182 social mentions analyzed, 6% of sentiment is positive, 92% neutral, and 2% negative.
Clara Shih
CEO at Salesforce AI
3 mentions