ServiceNow AI vs Aisera — Comparison

ServiceNow AI

Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.

Europe, Middle East, and Africa Take action with autonomous AI agents that work for you. Transform service management for productivity and ROI. Connect strategy, governance, management, and performance for all your AI across the enterprise. Deliver proactive digital operations with AIOps. Empower self-service, boost agent productivity, and speed up resolution. Gain insights to move from strategy to business outcomes. Improve technology use and spend over the IT asset lifecycle. Enable an integrated approach that builds operational resilience and mitigates risk. Defend against security threats and attacks. Reduce field service costs and improve efficiency. Give employees instant answers, guidance, and fast issue resolution. Stop chasing what other AI tools should have finished. The Autonomous Workforce is more than just isolated tasks. These AI specialists are assigned to roles, with business context and permissions to handle complex workflows end-to-end. Put AI to work across your business with our single, intelligent platform. Power all your workflows, AI, and analytics with real-time access to data from any source. Automate workflows to lower costs and raise productivity. Bring AI directly into the flow of work with the UI for Enterprise AI. Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance at scale. Deploy, automate, and scale with trusted and flexible cloud-based infrastructure options built to make work flow. AI Agents Take action with autonomous AI agents that work for you. Connect strategy, governance, management, and performance for all your AI across the enterprise. Protect sensitive data and increase security, privacy, and compliance across the enterprise. Build apps that automate manual work and modernize legacy processes. Do more with the ServiceNow AI Platform. Find hundreds of certified, ready to use applications. Rely on ServiceNow for AI that’s human-centered, inclusive, transparent, and accountable. Learn how you can use GenAI to equip customers and employees with self-service for requests. (3:17) Find out how your business can reduce manual work and help agents resolve cases faster. (4:08) See how to simplify the way workflows are built and custom code is developed. (4:30) Build a bridge between business processes and IT architecture. Predict, prevent, and resolve incidents proactively from a single workspace. Automate cloud governance for better compliance, security, and costs. Protect your OT environment and improve uptime. Control costs and minimize risks across the IT asset lifecycle. Deliver proactive digital operations with AIOps. Transform service management to boost productivity and maximize ROI. Gain insights to detect and respond to changes in cloud-native apps. Gain insights to move from strategy to business outcomes. Improve your employees' endpoint technology experience. Empower self-service, boost agent productivity, and speed up r

Aisera

Aisera enables businesses to deliver transformative work experiences, boost employee productivity, and reduce operational costs with its award-winning

AI Agents and Assistants purpose-built to deliver business value for every team. The impact of Aisera’s AI Agent platform was immediately evident following the deployment of NJ Transit’s internal AI agent, Travis. Employees quickly gained the ability to resolve IT issues autonomously across multiple channels, including Microsoft Teams, reducing reliance on the help desk and streamlining internal support. Aisera enabled OmniTRAX to unify employee support with a streamlined, self-service experience. AI agents for IT deliver personalized help directly through webchat and Microsoft Teams, boosting productivity and resolution speed. Big 5 Sporting Goods supercharged employee productivity with Aisera AI Agents, delivering instant, personalized IT support, auto-remediating issues, and transforming their IT strategy by only escalating what truly matters. With Aisera’s AI Agent platform, Lifescan now automatically resolves 65% of incoming support requests, eliminating redundant inquiries and significantly reducing agent fatigue. BDO Canada introduced a proactive self-service AI agent named EVA, which automated IT support tasks such as software provisioning, hardware procurement, account troubleshooting, and more. IDC MarketScape: Worldwide Conversational AI Software With the ability to create or enhance enterprise taxonomies, ontologies, or other knowledge models with generative AI, Aisera provides a single, intelligent universal entry point across IT, HR, Facilities, and more, orchestrating workflows and eliminating silos. Empower users to regain account access quickly and securely with AI agents. Accelerate software provisioning process for employees by leveraging AI Agents to automate the workflow. Proactive major incident prediction Predict major incidents and automate remediations to minimize downtime and reduce operational costs. Provide 24/7 technical support and effortlessly deflect tickets with auto-resolutions to requests complex tasks. Proactive major incident prediction Prevent revenue loss and reduce resolution times with proactive major incident detection and resolution. Automate VM provisioning (AWS, Azure, and more) to reduce downtime and increase efficiency. Redefine the onboarding process with AI agents for HR to manage multi-step cross-functional workflows autonomously. Optimize the paid time off (PTO) management process by automating request management, approvals, and tracking. Enable employees to access, update, and manage their benefits with AI agents. Optimize budget allocation by analyzing historical data, predicting future financial needs, and detecting anomalies with real-time alerts. Automate expense tracking by extracting receipt data, categorizing transactions, and flagging duplicates or fraudulent claims for compliance. Analyze financial performance in real-time with automated reporting and predictive analytics to forecast trends, and drive smarter decisions. Facilitate fast and thorough contract revie

ServiceNow AI

Aisera

ServiceNow AI

Aisera

ServiceNow AI

Aisera