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Tools/Parloa vs Decagon
Parloa

Parloa

ai-customer-support
vs
Decagon

Decagon

ai-customer-support

Parloa vs Decagon — Comparison

Overview
What each tool does and who it's for

Parloa

Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.

We’re one of the fastest-growing AI companies in the world. The initial tests we ran with Parloa AMP already fully convinced us. We saw rapid success and a high acceptance rate for the AI solution in our stores. With the AI Agent, we want to push the boundaries of what’s possible in customer experience. Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours. This is actually how I have always imagined AI. No more rule-based dialogues but truly individual and customized conversations.

Decagon

Conversational AI for customer experiences.

Build, optimize, and scale AI agents that treat every customer like the only one. Move past complex configuration languages that slow iteration, inflate costs, and drain engineering time. Decagon unifies voice, chat, and email within a single intelligence layer, ensuring customer experiences stay consistent across every channel. Decrease in support operations costs To gain access to this doc, provide your access code below.

Key Metrics
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Avg Rating
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0
Mentions (30d)
0
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GitHub Stars
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GitHub Forks
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npm Downloads/wk
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PyPI Downloads/mo
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Community Sentiment
How developers feel about each tool based on mentions and reviews

Parloa

0% positive100% neutral0% negative

Decagon

0% positive100% neutral0% negative
Pricing

Parloa

tiered

Pricing found: $350, $3

Decagon

tiered
Use Cases
When to use each tool

Parloa (4)

eCommerce retailHealthcareMedia entertainmentInformation technology
Features

Only in Parloa (10)

The AI agent buyer’s guideFinancial servicesUtilitieseCommerce retailHealthcareMedia entertainmentInformation technologyISO 27001:2022ISO 17442:2020SOC 2 Type 1

Only in Decagon (2)

AI and the next generation of customer experienceSpring ’26 Release: Proactive Agents
Product Screenshots

Parloa

Parloa screenshot 1Parloa screenshot 2Parloa screenshot 3Parloa screenshot 4

Decagon

Decagon screenshot 1Decagon screenshot 2Decagon screenshot 3
Company Intel
information technology & services
Industry
information technology & services
380
Employees
340
$564.3M
Funding
$481.0M
Series D
Stage
Series D
Supported Languages & Categories

Parloa

FinTechSecurityCRM

Decagon

AI/MLFinTechSecurityAnalyticsDeveloper Tools
View Parloa Profile View Decagon Profile